Have you thought about how hotels manage reservations, rates, and room services? The answer is that they have a handy tool, a hotel property management system (PMS).
Running a hotel feels like a constant juggling act; keeping track of reservations, ensuring sparkling clean rooms, managing room rates, and, of course, happy guests are a must. But what is the secret weapon to streamline the hotel chaos? Enter the hotel PMS; it is a magical wand of software revolutionizing how you run a hotel business.
In this guide, we will learn about the incredible advantages of a hotel PMS system, unpacking its benefits and features and explaining how it makes a hotel experience a lot easier. So, whether you are a seasoned hotelier or starting out, this blog is your one step to understanding PMS and harnessing its power.
According to the hotel tech report, 86% of hotels use modern PMS technology for their day-to-day operations.
62% of hoteliers said they will have fully contactless service by 2025.
73% of guests prefer to stay at hotels that offer self-service technology.
54% of hotels shared that they prioritize implementing technology to eliminate the front desk experience by 2025.
What is a Hotel Property Management System?
The Hotel Property Management System (PMS) is a software that facilitates the hotel’s reservation and administrative management. The hotel PMS manages the operations of the front desk, staff, and guests. It helps keep track of check-in and check-out and the availability of the rooms.
The software works as the ideal center of hotel operations. It is extremely helpful to the staff to coordinate the operational functions across all the departments.
To put it simply, hotel PMS automates, organizes, and keeps staff updated with operations; it saves hours and helps serve guests better.
Different types of Hotel PMS
There are mainly three types of hotel PMS variants, each working differently and having its own set of advantages and disadvantages. Here, we will explain each type of PMS system.
1. On-Premise Hotel PMS
The On-premise software is well-known in local hotels. It helps give full control over data and security. This software is ideal for prioritizing maximum data control with dedicated IT storage and operations. It’s like a dedicated server room in the hotel basement.
Pros:
Ironclad Security
Customization
Offline Functionality
Cons:
High Upfront Cost
Limited Scalability
Location Bound
2. Hybrid Cloud Hotel PMS
The Hybrid cloud hotel PMS works as the bridge between on-premises and cloud-based systems. The software works on core functionalities residing on the local servers with other flexibility and scalability of the cloud. The software is perfect for getting the balance between data control and scalability of some functionalities for offline access.
Pros:
Tailored Security
Scalable Potential
Reduced IT Burden
Cons:
Complexity
Potential Upfront Costs
3. Cloud-Based Hotel PMS
Cloud-based is the new and modern technology in hotel property management systems. The software model is based on subscription, where everything runs on the vendor’s server. It can be operated anytime, anywhere, with just an internet connection. Hotels are using this software to prioritize work, affordability, scalability, and complete remote access.
Pros:
Cost- Effective
Automatic Updates
Unparalleled Accessibility
Scalability for Growth
Cons:
Data Reliance
Internet Dependence
Read the Complete Blog Here: Hotel Property Management System